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3CX - Your Communications System
3CX is a robust, fully equipped communications system, which allows you to communicate with your colleagues and customers - anywhere, anytime.
Telephony
Web client and mobile apps for remote working
Video
Included in your system, no add-ons needed
Live Chat
Talk with your customers in real time via your website or WhatsApp!
SMS
Allow your customers to interact with you instantly
Integrations
CRMs and Microsoft 365
Low Cost
Save on your phone bills, add ons and hardware
Flexible
Keep your numbers, choose your phones and your provider
Secure
3CX includes advanced security features
Install anywhere
Hosted or on-premise, MiniPC, Hyper-V, VMware or KVM!
Support
Backed by the vendor, supported by us
600,000+
customers globally
3CX Apps & Features
3CX enables you to take your extension with you wherever you go. With apps for Android, iOS, web browsers and Windows, you are guaranteed to be kept in the loop, always and everywhere. What’s more, customers can instantly reach you directly from your website with the 3CX Live Chat and WhatsApp integration.
3CX Apps for Android & iOS Device
Make and take calls from anywhere
Video Conferencing
Instant Messaging and Chat
Answer WhatsApp messages
Conference Calls
Free VoIP calls with your smartphone
Encrypted and Secure
User-friendly Web Client / Desktop Apps
Work from anywhere – multifunctional web app with inclusive UC features
Call from your browser, control your IP phone or smartphone
Answer customer queries from live chat, WhatsApp and SMS from one interface
Video conferencing at the click of a button
Native Desktop App for calls
Launch calls directly from your CRM
Integrate seamlessly with Microsoft 365
View the status of your colleagues
3CX Live Chat: Next Level Customer Communications
Chat with your customers on your website
Create Chat queues
Answer from your webclient or 3CX App
Transfer chats to other team members
Elevate a chat to a call or a video with a click
Chat reporting available
Chat monitoring feature for Managers!
WhatsApp Integration
Manage WhatsApp messages directly from one platform
Messages are logged, to ensure no response violates company policies
Staff do not need to give out their personal WhatsApp numbers
Chat conversations are logged centrally
WhatsApp messages can be sent to a queue of agents to share the load
Send & Receive Business SMS / MMS
Send SMS / MMS to your customers
Route SMS to multiple agents so no message goes unanswered
Keep personal mobile numbers private
Integrated Video Conferencing
Free for up to 250 participants
Initiate with a single click
Video conference dial-in
Create as a conference or a webinar
Remote control assistance for quick & easy troubleshooting
Pre-upload PDFs before meetings
Includes a whiteboard
Share your screen
Polling tool
Record your videos
Includes chat
The 3CX Call & Contact Center
With 3CX you get advanced call center features. Increase your customer service, sales, boost productivity and offer support with 3CX’s contact center technology.
Switchboard and wallboard
Call Center Reporting – user activity, team queue, SLA and more!
Queue Strategies and real-time statistics – round robin, hunt by threes and more
Call & Chat Monitoring available for Managers
Integration with Microsoft 365
CRM integration with popular CRMs – Salesforce, Freshdesk and more
3CX CRM API to develop your own CRM integration
Call Recordings
Hot Desking
Create your own call flows with 3CX CFD
Slash Costs
With 3CX, your ongoing telco costs will be reduced significantly.
Decrease your Phone Bill by up to 80%
Licensing based on number of simultaneous calls and not extensions
Make free interoffice calls and branch calls
Free calls to remote workers with web client and iOS / Android apps
Use prominent SIP trunks to reduce outbound call charges
Eliminate 800 number phone bills with WebRTC integration
Use International DIDs & IP Telephony so customers can call in at competitive rates
Security & Backup
When it comes to VoIP security, 3CX sets the standard. 3CX’s inbuilt security features have been exclusively developed to protect your PBX system from attacks.
Increased secure web server configuration
Automatic detection & blacklisting of SIP attack tools
Global IP Blocklist automatically updated for participating PBXs
Traffic to 3CX apps is encrypted via the 3CX Tunnel
Voice traffic is encrypted via SRTP
Automatic generation and management of SSL certs
Qualys labs A+ rating and Immunilabs A Rating
Automatic failover for instant backup
Encryption between browser and the website ensured via HTTPS
Limit access to 3CX management console based on IP
Call Flow Designer
By utilising 3CX’s Call Flow Designer you can handle incoming calls effectively, efficiently and much faster. Here are just a few examples of how 3CX can improve your customer service:
Call routing based on customer authentication
Automatic outbound dialler
Callback scheduler
Credit Card Authentication
Phone Orders
Surveys
Automated Text to Speech & Speech to Text in 120 languages
CRM Integration
3CX CRM integration can improve customer satisfaction, increase staff productivity and save you time. It supports all major CRMs including Salesforce, Microsoft Dynamics, Hubspot and more! This is how it can help you:
Call journaling
Creates a new customer record for new numbers
Saves agents time searching
Chat journaling when using 3CX Live Chat
Call logging in your CRM records – even when using 3CX Apps!
Hotel PBX
3CX’s hotel module enables you to provide high-end service, minus the cost. The Hotel Module is optimised for internal and guest communication with features such as:
Check-in/out of Guests
Sets extension to match guest name
Billing of external calls
Scheduling of wake-up calls
Blocking of external calls in vacant rooms
Need help with your business telephony needs?
We can provide an in-depth audit of your current phone system and offer recommendations about what your system can do to enhance your business productivity.
Contact us for a no obligation free quote.
what clients say
Testimonials
“Comms To Go” has provided excellent service to Allied Credit Group for the past 3 years. Sunil and Gilbert are very professional individuals and they have a very deep level of understanding on the products they have supported us with. Sunil and Gilbert have always attended to my calls and queries around the clock and they have exceeded my expectations on numerous occasions. “Comms To Go” is a very professional and caring company and this gives them an edge over their competitors. I have no hesitation in recommending them to any potential clients. From Rohit Kumar / Head of Enterprise Technology /Allied Credit Group.
Rohit Kumar
“Gilbert and Sunil went above and beyond any other service provided by previous telcos.”
Growing Potential LTD is a Not For Profit organisation that has been operating in Blacktown for many years, we have had many different telcos but their support was lacking, Gilbert approached us as our contract was ending and offered a more competitive product than any other telco was offering. After signing the contract commstogo handled all of the migration of our numbers to ensure continuity of service. Gilbert and Sunil went above and beyond any other service provided by previous telcos. They are always reachable and respond quickly to any of our requests. We are very happy that we went with them.
Growing Potential LTD is a Not For Profit organisation that has been operating in Blacktown for many years, we have had many different telcos but their support was lacking, Gilbert approached us as our contract was ending and offered a more competitive product than any other telco was offering. After signing the contract commstogo handled all of the migration of our numbers to ensure continuity of service. Gilbert and Sunil went above and beyond any other service provided by previous telcos. They are always reachable and respond quickly to any of our requests. We are very happy that we went with them.
Daniel Godsmark
The amazing service and high-quality work was impressive and we highly recommend their service. We are very grateful and lucky for the opportunity to do business with Comms To Go. When we had telecommunication issues with our business and other businesses were not interested in helping us out, Comms To Go stepped up to the challenge. The amazing service and high-quality work was impressive and we highly recommend their service. Many thanks
Joe Campisi
Comms To Go has been a valuable integration partner for the Holiday Inn Warwick Farm since 2013. Comms To Go has provided us with outstanding service and professional advise and have assisted us with numerous telecommunication solutions. This has resulted in increasing our business productivity whilst providing our customers with a high-quality experience. We have found Comms To Go to be the best NEC service provider, we had previously used a number of service providers and Comms To Go were able to exceed our expectations by completing works and resolving issues with our system that no other provider could achieve. We highly recommend Comms To Go for your IT business solutions.
Dimitri Karam